Help that keeps
everything moving.
Choose the fastest path for account questions, scheduling, billing, property service, or urgent help.
What do you need help with?
Login, verification, profile, properties, notifications, and portal questions.
OPEN SECURE SUPPORT →02Book a ServiceRepairs, installations, maintenance, quick jobs, and renovation requests.
START A REQUEST →03Property CareMembership coverage, inspections, care visits, and portfolio options.
EXPLORE PROPERTY CARE →Before you wait on anyone.
Simple answers to the questions customers ask most often.
I cannot sign in to my Hub.+
Use Forgot Password on the sign-in page. If your account still needs email verification, use the newest six-digit code sent to your inbox.
Where do I approve an estimate or payment?+
Sign in and open Approvals. Your estimate, decision, completed-work payment, and related updates stay together.
How do I request work?+
Use Book a Service for one-time work. Hub members can also select a saved property and keep every update in one service record.
How do I reach Alpha quickly?+
Call or text 312-625-3058. For account-specific help, sign in and submit a Support ticket so Alpha can see the correct property or job.
Send Alpha a support request.
For website, account, billing, scheduling, or general questions. Never include passwords or security codes.