Privacy Policy

1. Scope

This Privacy Policy applies to alphahandyworks.com, Alpha Property Hub, worker and administrator portals, online registration, service requests, estimates, inspections, maintenance programs, payments, emails, and text updates provided by Alpha Handyworks (“Alpha,” “we,” “us,” or “our”). It does not govern an independent third-party website or service that publishes its own policy.

2. Information we collect

Information you provide

Account and identity details, such as name, email, phone number, company or portfolio name, customer type, username, password hash, and verification status.
Property details, such as addresses, unit counts, property type, occupancy, authorized requesters, access instructions, lockbox or parking notes, and inspection information.
Service information, such as request descriptions, preferred dates, appointments, estimates, approvals, work status, worker notes, photos, documents, invoices, and service history.
Billing records, such as plan, renewal status, payment status, processor customer or subscription identifiers, transaction amount, and invoice references. Full payment-card details are handled by our payment processor.
Communications, preferences, text consent, support requests, reviews, and other information you choose to send.

Information collected automatically

When you use the site or portal, our systems and providers may receive IP address, browser and device type, operating system, referring page, pages viewed, approximate location inferred from IP, login and security events, cookie or session identifiers, and diagnostic logs. We use this information to operate, secure, troubleshoot, measure, and improve the service.

Information from others

We may receive information from an owner, property manager, occupant, authorized requester, worker, payment processor, email provider, referral source, or other person involved in a property or service. Account users are responsible for sharing only information they are authorized to provide.

3. How we use information

Create, verify, secure, and route role-based accounts.
Identify properties, schedule visits, assign workers, deliver services, document progress, and maintain property history.
Prepare estimates, collect approvals, process payments, administer subscriptions, and maintain accounting records.
Send security codes, appointment details, service updates, payment notices, reminders, support replies, and—where permitted—seasonal property-care information.
Personalize the portal for homeowners, landlords, investors, short-term rental hosts, property managers, associations, and realtors.
Detect fraud, abuse, unsafe activity, or unauthorized access; enforce agreements; comply with law; and protect people, property, Alpha, and others.
Analyze and improve service quality, staffing, workflows, website performance, products, and customer experience.

We may use information for another purpose when you direct us, consent, or when the use is otherwise permitted by law.

5. Payments and Stripe

Secure checkout and recurring billing may be provided by Stripe. Payment-card information entered in Stripe’s hosted experience is submitted directly to Stripe. Alpha may receive and store limited transaction information such as customer and subscription IDs, payment status, amount, currency, invoice reference, and dates so the portal can display accurate billing status. Stripe’s own privacy policy governs information it collects directly.

6. Cookies and similar technology

Cookies and similar storage help keep users signed in, protect forms, remember preferences, route portal sessions, prevent abuse, and understand site performance. Some cookies are necessary for security and account functions. Browser settings may block or delete cookies, but portal sign-in and other features may then stop working. We do not currently use personal data for cross-site targeted advertising.

7. Email and text communications

We send transactional emails needed to verify accounts, reset passwords, confirm requests, provide estimates, report status, remind users about inspections or payments, and administer services. Seasonal property-care content may appear within service emails or separate communications where permitted.

Text messages are sent only after the phone number and appropriate consent are provided or when otherwise permitted by law. Message frequency varies; message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out and HELP for help when texting is available. Opting out of texts does not stop necessary email, portal, phone, or mailed communications about an active service.

8. Photos, documents, and property records

Photos, notes, inspection records, estimates, invoices, and completion records may be visible to authorized property users, assigned workers, and administrators. Avoid including unrelated people, sensitive documents, financial numbers, health information, or other unnecessary personal data in an upload. We may preserve service records to support warranties, accounting, safety, disputes, property history, and legal obligations.

9. Retention and security

We retain information for as long as reasonably necessary to provide accounts and services, maintain property and transaction history, meet tax and legal obligations, resolve disputes, enforce agreements, prevent abuse, and support legitimate business operations. Retention varies by record type and may continue after an account becomes inactive. We may deidentify information and retain it where legally permitted.

We use reasonable administrative, technical, and physical safeguards designed for the nature of the information, including role-based access, password hashing, email verification, limited login attempts, secure connections, and payment processing that keeps full card details with the processor. No internet system is completely secure, so we cannot guarantee absolute security. Notify us promptly if you believe an account or record has been compromised.

10. Your choices and privacy requests

You may update account type, company, phone, text preference, and property details in the portal. You may also ask to access, correct, delete, or obtain a copy of personal information; request information about disclosure; or withdraw consent where applicable. Some information may be retained when required for transactions, legal compliance, fraud prevention, safety, or legitimate claims. We will verify the requester’s identity and respond within the timeframe required by applicable law.

Where applicable law provides additional rights, including rights concerning sale, targeted advertising, profiling, appeal, or authorized agents, Alpha will honor those rights. Because we do not sell personal data or use it for cross-context behavioral advertising, there is no sale or targeted-advertising opt-out currently necessary. We will not discriminate against a person for exercising an applicable privacy right.

11. Children

The website and portals are intended for adults and business or property-service use, not children under 13. We do not knowingly collect personal information directly from a child under 13. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

12. Third-party links and services

The site may link to Stripe, social networks, review platforms, maps, booking tools, or other independent services. Their privacy practices are governed by their own policies. Review those policies before providing information directly to them.

13. Changes to this policy

We may update this Privacy Policy as services, providers, technology, or law changes. The effective date will be revised and material changes may be announced on the site, in the portal, or by email. The version posted when information is used governs that use, subject to applicable law.

14. Contact and requests

Send privacy questions or requests to support@alphahandyworks.com. Include the account holder’s name, the email associated with the account, the request you are making, and enough detail for us to verify and locate the relevant information. Do not email passwords, security codes, or full payment-card numbers.